B2B knowledge team
Problem: The team had a growing knowledge base but still spent hours each week answering the same internal questions and re-explaining process to new hires.
Solution: Scoped a focused AI assistant on top of the team's documents, wired evaluation and guardrails, and shipped it into the tools the team already used.
Outcome: The team replaced repetitive Q&A with a copilot that handled the routine questions while flagging edge cases for humans.
"We finally had an internal AI tool the team actually opened on Mondays instead of Slack-pinging the same person."